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Shipping and Payments

Shipping & Tracking 

Where all do you ship?

  • We ship to almost anywhere in the world. If you would like to check the availability or shipping times, please write to care@thekojewelleryshop.com or whatsapp  us on +91-9113951814

How much does shipping cost?

  • We offer Free Shipping & Insurance for domestic orders, ie orders being shipped within India and Free International Shipping for orders above Rs 25000. Our international shipping rate is Rs.2500/- for all orders below Rs 25000. Even international orders qualify for free shipping when the order amount crosses Rs 25,000 (approx. USD 385$)

Transit Insurance

  • All parcels are fully insured by KO until they reach you securely. So you are guaranteed a 100% safe purchase. In case the parcel is not delivered or tampered with we will issue you a replacement immediately.

How do I track my order?

  •  If you have an account with us log in and check the status of your order. If it says fulfilled, it means your order has been despatched.
  • Once your order is despatched you will recieve a mail from us with the tracking number of the parcel and the tracking URL where you can track the progress of the parcel.
  • You can also track your order on our website by clicking on the 'Track your order' link. Here just enter your 4 digit order number and your mail id to track the parcel. You also have the option of tracking the parcel by entering the tracking number which has been mailed to you.
  • Please make sure you fill in your email id so that we can send you the tracking info. 

 

Payments and Check-Out

What are the payment options available?

Payment Options (Within India):

Credit Cards/ Debit Cards/ Net Banking OR Cheques / Demand Drafts (DDs) OR Bank Transfer.

Payment Options for International Orders:

  • BANK TRANSFER: This is the only option for payments for international orders. You can make payments through bank transfer from your International or Indian bank account. All you have to do is choose this option at the time of check-out and we’ll send you all the bank details.Once you create an order and select the second option on the checkout payment page (Pay by Cheque / DD / Bank Transfer), we will email you all the necessary details for making the bank transfer.
  • We DO NOT ACCEPT payments from International credit cards or Paypal as of now.
  • We DO NOT ACCEPT Money transfers via WESTERN UNION or XOOM , Remitly (these are meant for transfers to individuals only not Companies)
  • You can also place an order from anywhere outside India and ask us to ship it to an address within India with the advantage of Free Shipping.

Is your payment gateway secure?

  • Yes, definitely. Our website and checkout pages, all are https compliant, which you can check out in the address bar. We use PayU to process your payments, and their process is also completely private and secure.

Do you do cash on delivery?

  • No we do not offer COD services. 

If I am unable to place the order online for some reason, is there an alternative?

I have made my order using the “pay by bank transfer” payment option, but I would like to change my mode of payment to credit/debit card or net-banking.

  • To do this, you need to cancel your earlier order and place a fresh order. We can help you with that. Please write to us at care@thekojewelleryshop.com and we will cancel your order.

My card payment failed. What should I do?

  • Please contact your bank they can help you with this.

Card payment has gone through, my account has been debited, but I have not received an order confirmation from your side.

  • Please write to us at care@thekojewelleryshop.com with the order details, and a screenshot of payment debit. We will check with our bank/payment gateway and resolve the issue. In case we have received the payment, we will create and process an order with your chosen products. But please allow us 24-48 hours to check the status and revert.

Jewellery Size Guide